Privacy Policy

Privacy Policy and Cookie Statement

This Privacy Policy and Cookie Statement explains how MindSafeUK ('we', 'our', 'us') collects, uses, and protects your personal information when you use our website, services, and online community. We are committed to ensuring your privacy and complying with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

1. Data We Collect

We may collect and process the following types of personal information:
- Contact details (name, email address, phone number).
- Account information (username, password).
- Payment information (processed securely by third-party providers, we do not store full card details).
- Information you share in our community forums, chat rooms, or during 1-to-1 or group sessions.
- Technical information (IP address, browser type, device information).

2. How We Use Your Data

We use personal information for the following purposes:
- To provide our services (courses, coaching, therapy, community access).
- To manage your account and process payments.
- To communicate with you regarding services, updates, or important notices.
- To improve our website, services, and user experience.
- To comply with legal or regulatory obligations.

3. Legal Basis for Processing

We process personal information under the following legal bases:
- Consent (when you sign up for services or marketing).
- Contract (to provide the services you have requested).
- Legal obligation (to meet regulatory requirements).
- Legitimate interests (to improve our services and protect against misuse).

4. Data Sharing and Third Parties

We do not sell your personal information. We may share your data with trusted third parties only where necessary, such as:
- Payment processors (e.g., Stripe, PayPal).
- Website hosting and IT service providers.
- Professional advisors (accountants, legal advisors).
All third parties are required to handle your data securely and in compliance with the law.

5. Data Storage and Retention

We store your personal data securely. We will only retain your information for as long as necessary to provide services, meet legal obligations, or resolve disputes. Special category data (such as health-related information) will be handled with strict confidentiality and stored securely.

6. Your Rights

Under the UK GDPR, you have the right to:
- Access the data we hold about you.
- Request corrections to inaccurate data.
- Request deletion of your data (subject to legal requirements).
- Restrict or object to processing.
- Data portability.
To exercise these rights, please contact us at [Insert Contact Email].

7. Cookies

Our website uses cookies to improve user experience and website performance. Cookies are small files stored on your device. We use:
- Essential cookies (required for basic functionality).
- Analytics cookies (to track site usage and improve performance).
- Preference cookies (to remember your settings).

You can manage or disable cookies in your browser settings. By continuing to use our site, you consent to the use of cookies as described.

8. Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, please be aware that no method of transmission over the internet is completely secure.

9. Changes to This Policy

We may update this Privacy Policy and Cookie Statement from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions or wish to exercise your data protection rights, please contact us at:
Email: [Insert Contact Email]
Address: [Insert Business Address]